Cancellation Policy

This a small business that relies on the good will of clients to honour their appointments. If you fail to arrive for your booking or give us less than 24 hours notice to cancel a booking you will be charged the full session cost. If the charge is not paid no further appointments will be made on your behalf.

What time should I arrive?

Please arrive 10 minutes before your appointment time. As courtesy to all our clients a prompt appointment schedule must be adhered to. If you are late your appointments may not be honoured.

Can I bring my phone?

For your relaxation, please keep your mobile phone on silent or turned off during your session.

Medical conditions?

If you have any medical conditions you must let us know when you make the appointment. All medication must be declared at the initial consultation.

What is Reiki/Energy work?

What is Reiki?

Please follow the link to my blog on this subject.

The word Reiki means spiritual or sacred life force energy.

Universal life force energy is the rough western translation.

Reiki is an energy healing treatment that works holistically(treating as a whole. Mental, physical, emotional, spiritually ) on the whole body, mind and spirit. Reiki is not set around any religious beliefs; Reiki is simply a relaxing treatment whereas natural healing vibrations are transmitted through the hands is a conduit)of a Reiki practitioner (acting as a conduit) to the body of the recipient.

What is energy? EVERYTHING! Every single thing you can think of is energy.

How is Reiki performed?

Reiki is an hands on healing technique based on the principle that the therapist can channel energy into the client by means of touch (on or above), to activate the natural healing processes of the client’s body and restore physical and emotional well-being.

What are the benefits of Reiki?

Reiki is can aid relaxation, assist in the body’s natural healing processes, and develop emotional, mental, and spiritual well-being. It is also said to induce deep relaxation, help people cope with difficulties, relieve emotional stress, and improve overall wellbeing. This in turn impacts a natural healing process.

What does Reiki feel like?

The experience of Reiki is subjective, changeable, and sometimes very subtle. People often experience heat in the practitioner’s hands, but sometimes the practitioner’s hands feel refreshingly cool. … The most common experience is an almost immediate release of stress and a feeling of deep relaxation.

I am yet to find a client that can put the feeling of a Reiki session into words.

What is a chakra?

Chakras, by definition, are energy centres within the human body that help to regulate all its processes, from organ function to the immune system and emotions. Seven chakras are positioned throughout your body, from the base of your spine to the crown of your head. Each chakra has its own vibrational frequency, colour, and governs specific functions that help a balanced wellbeing.

 The function of the chakras is to spin and draw in this energy to keep the spiritual, mental, emotional and physical health of the body in balance.

 What is an aura? Kirlian photography.

 There are seven known layers to an energetic body that expand outward from the physical body, surrounding the body.

Layers of a person aura determine the persons vibe, energy, essence of how generally feel to be around. The aura is felt instinctually and in many is doubted. The gut knows and senses a persons vibration. For example. Someone can feel like they are in a certain mood!

Ts & Cs

Ts and Cs


Firstly, may I say that it is a honour for you to share your time and truth here at The Sanctuary. I look forward to sharing my beautiful world with you.

This document sets out some very basic terms and conditions before we go ahead with your session.

Boundaries are something that you will get used to in time!


1, I am not a healthcare worker/psychologist/counsellor/miracle worker/medically trained/going to fix you (because you’re not broken) or a guru. It is your job to find your inner wisdom and become your own wise sage and care giver. I am a lady with an alternative perspective and a map of how to get there! Ultimately you are the sailor of your own ship! IF YOU WANT A QUICK FIX THE SANCTUARY IS NOT THE PLACE FOR YOU.


2, I am a holistic blended therapist with extensive training in many disciplines, I will provide you with a unconditional safe space where we can explore your truth, what you want and when you are ready, let go of what no longer serves you. Then above all decide if you are prepared to make the changes necessary.


3, Everything we discuss is 100% confidential, unless I am concerned for your safety or that of someone else. I have a duty of care to act upon any information that may result in the danger or harm to yourself or someone else.


4, I require full declaration of all medication and recreational drugs of the past 10 years. This is very important. The frequency of your alcohol and recreational drug intake is required also.


5, I require all information about the types of therapy you have attended. Simply the type and outcome.


6, You are not tied into any contract and either party may terminate our sessions at any time.


7, If I feel you are not progressing or taking responsibility for your own self development, with love and compassion I will suggest that The Sanctuary is perhaps not the path for you. I have a list of very reputable therapists I will recommend for you.

I take my work very seriously and put 100% into all sessions, my reputation rides on your progression therefore your participation and willingness to put in the work is essential.


8, I see return clients at a minimum or every 28 days only.


*Your full payment secures your place. Account number 49103468 Sort code 775607

PayPal – @thesanctuarywithAWB

*If you need to cancel within four days of your session you will be given a full refund as this gives me ample time to fill your space.

****There is NO refund for last minute cancellations or no shows. This is my boundary and I kindly ask you have respect and compassion for my business and most of all my time.

*Please arrive through the back gate ten minutes before session. Venue details will be sent VIA video link.

*Trust that your truth will guide you and most of all……ENJOY your space and time at The Sanctuary! J


Namaste! AWB

Any other questions?

During your initial phone consultation we can discuss what to expect. If you have any other questions or concerns, please contact me. 

Let’s keep in touch

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